Hello! My name is Vinanti.
Not so shabby is managed and maintained by just one person along with a helper, and once your order comes through I start on it from scratch! and therefore we request you to kindly be patient with your orders.
All the products are handmade with a lot of time management and changing between different tasks like Making of the product, Sanding, Painting, Packing and then dispatching of your order. I also have to make time for taking product pictures and updating this website with them regularly. Yes, I do like it do it all :)
Each products can take more than 2 days to construct along with other orders, changing different tasks . From cutting the wood, creating the product, hand painting the design, to glazing and distressing- each and every step is done by hand just for you! An incredible amount of attention is paid to every single detail. The entire technique helps forge every ounce of shabbiness.
Once the item is shipped, it will take around 3-5 days at max to reach your doorstep. :) You can also track the order on the Fedex website using the tracking number received on your email address.
All orders usually gets shipped within 5-12 days. So you can expect a delivery between 9 -16 days excluding Saturdays and Sundays. This extensive time period is required at our end, as these are 100% handmade items and take a lot of effort and time to make.
You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.
I try to respond as timely as possible, but please keep the notes below in mind:
I am the Maker and I am also the janitor, so remember I am only ONE person and I have only TWO hands, So Cutting the wood then assembling the product, painting & hand distressing per piece, showcasing and updating Facebook/Instagram/website, and even the clean-up takes time! So please know I will get to all of your emails, it may just take me around 48 hours to get to it.
Due to the highly customized creation of each and every one of our handmade pieces – returns ore exchanges are not accepted unless the item arrives damaged. Please contact us at firstname.lastname@example.org within 7 days of order receipt to be issued a return for damaged pieces. If your order arrives damaged please save the box and all related shipping materials. Many times, our shipping agent will collect them as part of the shipping refund process